Shipping Policy

🌊 Our Beach-Perfect Shipping Promise

Hey beautiful beach babe! At Doll Bikini Shop, we want you to feel as confident in your swimwear as we are in crafting it. Our shipping and returns policy is designed with your satisfaction in mind, ensuring you get your dream swimwear quickly and can exchange it easily if needed.

🚚 Shipping Information

📦 Order Processing Time

We work hard to get your beach-ready essentials to you as quickly as possible:

• Order Processing: 1-2 business days
• Orders placed after 2 PM EST will be processed the next business day
• Weekend orders are processed on Monday

📮 Shipping Methods & Delivery Times

We offer two convenient shipping options to get your swimwear to you:

💳 Accepted Payment Methods

We accept the following payment methods for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

🔄 Returns & Exchanges

⏱️ Return & Exchange Timeframe

We accept returns and exchanges within 15 days of you receiving your order. This gives you plenty of time to try on your new beachwear and ensure it’s the perfect style for you.

📋 Conditions for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

• In original condition with tags attached
• Unworn, unwashed, and undamaged
• In the original packaging
• Accompanied by the original receipt or proof of purchase

🚫 Non-Returnable Items

For hygiene reasons, we cannot accept returns on the following intimate items:

• G-String Thong Bikinis
• Brazilian Thong Bikinis
• Micro Bikinis
• Any swimwear where the hygiene seal has been removed or is damaged

These styles are final sale to ensure the highest standards of hygiene for all our beach babes.

📝 How to Initiate a Return or Exchange

Follow these simple steps to start your return or exchange:

1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order
2. Provide Details: Include your order number, the items you wish to return/exchange, and the reason
3. Wait for Instructions: We’ll respond within 24-48 hours with return authorization and shipping instructions
4. Ship Your Return: Package your items securely and ship to our address (we’ll provide the specific return address)
5. Confirmation: Once we receive and inspect your return, we’ll process your exchange or refund

✉️ Return & Exchange Request Template

Need help drafting your request? Use this template to ensure you include all necessary information:

💳 Refunds & Processing Time

Once we receive and inspect your return:

• Refund Processing: 3-5 business days after we receive your return
• Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Appearance on Statement: Depending on your financial institution, it may take 5-10 business days for the refund to appear on your statement
• Shipping Costs: Original shipping fees are non-refundable
• Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error

🔄 Exchanges

Prefer a different size or style? We’d love to help you find your perfect match!

• Size Exchanges: We’ll happily exchange for a different size of the same style, subject to availability
• Style Exchanges: Want to try a different style? We can process an exchange for any available item
• Price Differences: If your exchange item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference
• Processing Time: Exchanges are processed once we receive your return, typically within 3-5 business days

📦 Return Shipping Address

After receiving return authorization, please ship your return to:

We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee we’ll receive your returned item.